FOR ORDERS DELIVERED IN THE NETHERLANDS

After you have completed your order, we will send you, on the email address which you state, a confirming e-mail with the information on your order and possible instructions for your payment (if payment through a bank transfer is chosen). In case you don’t get any e-mail, could you kindly contact us on info@giftbakers.com.

All the orders sent by our customers through our internet shop are binding. By sending your order you accept the following BUSINESS TERMS.

DELIVERY METHODS
All the goods are in stock and thus they will be sent within 24 hours. You have a choice of a few ways of delivery. The current prices of delivering can be found in the second step of your order (it is necessary to put the given product in a basket). In case of any problem with your delivery, could you kindly write to us and we will take care of it.
Warning

Deliveries of goods have been arranged through external shipping companies. If your parcel comes damaged or visibly unpacked, do not take it over. By taking over a parcel you confirm that the delivering company has fulfilled all the conditions and any later claims related to the shipping will not be taken into account.

PAYMENT METHODS

Cash-on-delivery
The whole amount is payable in cash at the takeover of your parcel from a shipping company. In addition, if you don’t have enough cash on you, you have a chance to pay by card to the driver.

Bank transfer
After your order is completed you will obtain an email stating the data for the bank transfer. The ordered goods are sent on the day of the payment being credited to our account. We shall wait for your payment for the period of seven working days. If your payment is not credited by then, we have to cancel your order.

Payment by credit/debit card
If you want to pay by card , you will be redirected to a secured and verified payment gateway of the ING Bank. This is where you state all the necessary data of your card. After the payment is performed, you will be informed immediately whether it has been successful. If your payment is not successful, you can repeat it, you can contact us or choose another method of payment.

REPLACEMENT AND RETURNING GOODS
There’s no problem if the goods don‘t fit you. We don’t want you to keep something which you are not happy about. You have a choice of replacing or returning the goods without having to give any reason within 30 days from the day of delivery. You have to follow these simple conditions:
– A CUSTOMER SHALL SEND THE GOODS BY REGISTERED MAIL TO OUR ADDRESS (NEVER CASH-ON-DELIVERY) NO LATER THAN 30 DAYS FROM RECEIVING THE GOODS.
– THE GOODS MUST NOT SHOW ANY SIGNS OF WEAR AND TEAR OR STAINING AND MUST BE SENT IN ITS ORIGINAL PACKAGING (EG. IN A NON-PLASTERED SHOE BOX) WITH ALL THE LABELS FROM THEIR PRODUCER TOGETHER WITH A COPY OF THE INVOICE FOR THE GOODS PURCHASED IN OUR SHOP
– INFORM US OF THE PROBLEM WHICH YOU FACE AND THE WAY YOU WISH TO TO SOLVE THE WHOLE MATTER.

WARRANTY
Would you like to send us any complaint ? Print out a simple complaint form, add a copy of your invoice and send it off together with the goods on the following address: Gifts Export & Trade, Woerdense Verlaat 1, Woerdense Verlaat 3652 LC.

The warranty period is 24 months by law. A tax document (an invoice) for our goods serves as a warranty card. Claims resulting from liability for defects and complaints do not apply to any defects caused by incorrect use or wear and tear caused by irrelevant ways of use. A customer is obliged to put forward a claim immediately after the defect occured. The goods under complaint must be sent together with a written announcement of defects and it must also state the purchaser‘s selected method of settlement by law. The complaint is otherwise not valid. A copy of the original document on purchase of the goods through the internet or the Freshlabels stone shop must be attached.

Your complaint will be reviewed in compliance with the instructions stated by the producer or its representative, or we will send the goods to them for their review and settlement. The claimed goods should be duly packed to be protected against any damage during their transfer. The costs connected to sending the claimed goods by a customer are at customer’s expense. In case of positive settlement of your complaint, the replaced or repaired goods are sent back to the customer at the expense of Gifts Export & Trade. The maximal period for the settlement of your complaint is 30 days by law but we always try to speed up the whole process.

FOR ORDERS DELIVERED OUTSIDE OF THE NETHERLANDS

After you have completed your order, you will obtain a confirming email on your email address stating all the data of your order. If you don’t obtain any email, could you kindly contact us through info@giftbakers.com or call our customers‘ line +31 614 037 847

All the orders sent by our customers via our internet shop are binding. By completing your order you have agreed with these BUSINESS TERMS.

MY ACCOUNT
My account is a section which is accessible to anyone who has done shopping with us or who has set up an account by means of a simple registration (hyperlink). It is worthy to use My account because you can comfortably follow the order process, you have an overview on the history of your last orders.